Virtual-Led Training
My approach to virtual instructor-led training (vILT) starts with creating an action map to identify the steps learners must take to achieve the business goal. I then curate interactions that highlight adult learning principles, fit the allotted time, and maintain learners' engagement.
The Sales Team's Dilemma
PROBLEM:
Company X is experiencing an increased number of dissatisfied customers. The sales team overpromises and underdelivers when presenting customers with a new product. As a result, the sales division needs a more effective product presentation that does not mislead the customer and cause irreparable damage to the company's image.
SOLUTION:
All members of Company X's sales division are the intended audience for this training.
Training is needed to emphasize the following:
- Compose a solution to bad reviews from disgruntled customers.
- Identify key strategies for presenting products to customers to avoid deception.
- Select the correct solution to prevent misleading customers.
HIGHLIGHTS:
The Sales Team's Dilemma is a virtual instructor led training (vILT) to be created in PowerPoint. The learner will experience a training jam-packed with engaging interactions.
Key moments in The Sales Team's Dilemma training include:
- polls
- video
- sort and matching activities
- temperature checks
- Quizizz activity
- Padlet icebreaker
- Breakout Room: colleague collaboration with end product using Google Slides
The Sales Team's Dilemma
SUMMARY
This 30-page facilitator guide is to be used in conjunction with the PowerPoint deck titled, "The Sales Team's Dilemma." Facilitators can review the presentation and take notes on the most important points to help them run an effective and meaningful course.